Return Policy

Merchandise may be returned at the sole discretion of Nor-Cal Products, but not more than 60 days after shipment. A fee may be charged for restocking the item. An RMA number must be obtained from Nor-Cal before returning any merchandise. RMA forms in printable PDF format can be downloaded from our website under Customer Service.

Cancellations

Any request by customers for cancellation in total or part of any purchase order must be approved at the sole discretion of Nor-Cal Products and shall be subject to the following conditions:

1. Nor-Cal must receive written notice of Request for Cancellation, stating the reasons therefore.
2. Customer shall be liable for payment of the following charges to Nor-Cal in the event of cancellation.

1. For all charges incurred (including overhead, G&A, and profit) prior to the date that notice of cancellation is received by Nor-Cal for all parts peculiar to customer’s requirements. Upon payment by customer of these charges such parts become the property of the customer, Nor-Cal will store said parts for a reasonable period of time pending the receipt of customer’s instruction for disposition. Such storage is at the customer’s risk and may be subject to storage charges if stored by Nor-Cal for longer than 30 days from the cancellation date; plus
2. Charges to convert modified standard parts for return to Nor-Cal’s inventory; plus
3. A restocking charge

Warranty

Products manufactured by Nor-Cal Products, Inc. (hereinafter referred to as “Nor-Cal”) are warranted against defects in material and workmanship for a period of twelve (12) months from the date of shipment from Nor-Cal to the buyer. Any modification to the product by the buyer or their agent voids this warranty. Liability under this warranty is expressly, limited to replacement or repair (at Nor-Cal’s option) of defective parts. Nor-Cal may at any time discharge its warranty as to any of its products by refunding the purchase price and taking back the products. This warranty applies only to parts manufactured, and labor provided, by Nor-Cal under valid warranty claims received by Nor-Cal within the applicable warranty period and shall be subject to the terms and conditions hereof.

Expendable items such as tubes, heaters, sources, bellows, etc., by their nature may not function for one year; if such items fail to give reasonable service for a reasonable period of time, as determined solely by Nor-Cal, they will be repaired or replaced by Nor-Cal at its election.

All warranty replacement or repair of parts shall be limited to equipment malfunctions which, in the sole opinion of Nor-Cal, are due or traceable to defects in original materials or workmanship. Malfunctions caused by abuse or neglect of the equipment are expressly not covered by this warranty. Nor-Cal expressly disclaims responsibility for any loss or damage caused by the use of its products other than in accordance with proper operating and safety procedures. Reasonable care must be taken by the user to avoid hazards.

In-warranty repaired or replacement parts are warranted only for the remaining unexpired portion of the original warranty period applicable to the parts which have been repaired or replaced.

After expiration of the applicable warranty period, the buyer shall be charged at Nor-Cal’s then current prices for parts and labor plus transportation.

Except as stated herein, Nor-Cal makes no warranty, expressed or implied (either in fact or by operation of law), statutory or otherwise: and, except as stated herein, Nor-Cal shall have no liability for special or consequential damages of any kind or from any cause arising out of the sale, installation, or use of any of its products. Statements made by any person, including representatives of Nor-Cal, which are inconsistent or in conflict with the terms of this warranty shall not be binding upon Nor-Cal unless reduced to writing and approved by an officer of Nor-Cal.